Brightwell Q200 Descale Timeout – Explained
If your Brightwell Q200 unit is displaying a descale timeout error, this guide will help you understand what it means and how to resolve it. A descale timeout typically indicates that the machine has not been descaled within the required time window — an important maintenance reminder.
Watch our short video below for a full walkthrough of the descale timeout process and how to reset the alert.
🧪 What Is a Descale Timeout?
The Brightwell Q200 includes built-in alerts to help maintain performance. The descale timeout occurs when:
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The unit detects mineral buildup in the system
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The required descaling interval has passed
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Regular cleaning was missed or skipped
Ignoring this warning can result in inaccurate dosing, damage to internal components, or system shutdowns.
🔧 How to Clear a Descale Timeout Alert
- Descale the system using the recommended chemical and procedure.
- Navigate to the settings menu.
- Locate the “Reset Descale Timer” option.
- Press the confirmation button to clear the timeout alert.
Always follow the unit’s safety guidelines and wear appropriate PPE during maintenance.
🛠️ Need Support With Your Q200?
At 24 NRG Group, we offer full support for Brightwell systems — from installation and training to servicing and repairs. If you’re unsure how to reset a descale timeout or need a routine service, we’re here to help.
